IT Strategic and Operations Management

Pivot from break/fix to growth, when you need it most

The average small business or non-profit is often forced to limit technology support to day to day break/fix. RiveraDojo offers lean strategic and operations support services that empower small businesses and non-profits to leverage C/Mid-Level IT and Operations support as a single quarterly expense with related tax benefits (W9/1099) versus all those annual salaries.

Strategic/Operations Mgt. Services

Cyclical Services (1rst and 3rd Quarter Engagement)

  • Strategic Roadmap

    • Multi-year strategic plan with annual tactical plans

  • Technology Budget Management

    • Zero-based budget analysis and related procurement planning

  • Governance/Business Process Automation

    • Including process documentation

  • Internal Controls (Technology) Audit Coordination

    • Where required for fiscal audits

  • Vendor Relationship/Service Audits and Road mapping (projected changes/updates) 

  • Quarterly Service Lifecycle/Change Management

    • Manage changes updates and related communication

 Monthly/Managed Services

  • Monthly operational support

    • Vendor/Service relationship management

      • Support engagement/escalation

    • Internal Service Reporting

    • Escalation Support & Case Lifecycle Mgt. (Help Desk)

    • End User Training/Process Enhancement

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Strategic Alignment, CyberSecurity, & Governance

We can work with your teams to create agile tactical and operational plans that ensure alignment with organizational strategic goals.

Cybersecurity program development and implementation, including risk management and compliance (NIST-RMF/PCI-DSS/FERPA/HIPAA), can be supported during establishment and as periodic require (fiscal audits, tactical planning cycles).

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Project Portfolio, Business Analysis, Security & Operations

Leveraging ITIL and Agile principles and guidelines, we can help develop critical service roadmaps and project portfolios to establish and support healthy service management and delivery lifecycles.

Additionally, we can build bridges between business teams, technology service delivery, and service partners via business analysis interventions and RFP engagement within tactical and operational planning cycles.

Security Programs and Operations can be supported via process development as well as automated work-flow and orchestration to optimize your teams ability to monitor, manage, and respond to incidents.