IT Strategic and Operations Management
Pivot from break/fix to growth, when you need it most
The average small business or non-profit is often forced to limit technology support to day to day break/fix. RiveraDojo offers lean strategic and operations support services that empower small businesses and non-profits to leverage C/Mid-Level IT and Operations support as a single quarterly expense with related tax benefits (W9/1099) versus all those annual salaries.
Strategic/Operations Mgt. Services
Cyclical Services (1rst and 3rd Quarter Engagement)
Strategic Roadmap
Multi-year strategic plan with annual tactical plans
Technology Budget Management
Zero-based budget analysis and related procurement planning
Governance/Business Process Automation
Including process documentation
Internal Controls (Technology) Audit Coordination
Where required for fiscal audits
Vendor Relationship/Service Audits and Road mapping (projected changes/updates)
Quarterly Service Lifecycle/Change Management
Manage changes updates and related communication
Monthly/Managed Services
Monthly operational support
Vendor/Service relationship management
Support engagement/escalation
Internal Service Reporting
Escalation Support & Case Lifecycle Mgt. (Help Desk)
End User Training/Process Enhancement
Strategic Alignment, CyberSecurity, & Governance
We can work with your teams to create agile tactical and operational plans that ensure alignment with organizational strategic goals.
Cybersecurity program development and implementation, including risk management and compliance (NIST-RMF/PCI-DSS/FERPA/HIPAA), can be supported during establishment and as periodic require (fiscal audits, tactical planning cycles).
Project Portfolio, Business Analysis, Security & Operations
Leveraging ITIL and Agile principles and guidelines, we can help develop critical service roadmaps and project portfolios to establish and support healthy service management and delivery lifecycles.
Additionally, we can build bridges between business teams, technology service delivery, and service partners via business analysis interventions and RFP engagement within tactical and operational planning cycles.
Security Programs and Operations can be supported via process development as well as automated work-flow and orchestration to optimize your teams ability to monitor, manage, and respond to incidents.