IT Strategic and Operations Management

Pivot from break/fix to growth, when you need it most

The average small business or non-profit is often forced to limit technology support to day to day break/fix. RiveraDojo offers lean strategic and operations support services that empower small businesses and non-profits to leverage C/Mid-Level IT and Operations support as a single quarterly expense with related tax benefits (W9/1099) versus all those annual salaries.

Strategic/Operations Mgt. Services

Cyclical Services (1rst and 3rd Quarter Engagement)

  • Strategic Roadmap

    • Multi-year strategic plan with annual tactical plans

  • Technology Budget Management

    • Zero-based budget analysis and related procurement planning

  • Governance/Business Process Automation

    • Including process documentation

  • Internal Controls (Technology) Audit Coordination

    • Where required for fiscal audits

  • Vendor Relationship/Service Audits and Road mapping (projected changes/updates) 

  • Quarterly Service Lifecycle/Change Management

    • Manage changes updates and related communication

 Monthly/Managed Services

  • Monthly operational support

    • Vendor/Service relationship management

      • Support engagement/escalation

    • Internal Service Reporting

    • Escalation Support & Case Lifecycle Mgt. (Help Desk)

    • End User Training/Process Enhancement

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Strategic Alignment, CyberSecurity, & Governance

We can work with your teams to create agile tactical and operational plans that ensure alignment with organizational strategic goals.

Cybersecurity program development and implementation, including risk management and compliance (NIST-RMF/PCI-DSS/FERPA/HIPAA), can be supported during establishment and as periodic require (fiscal audits, tactical planning cycles).

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Project Portfolio, Business Analysis, Security & Operations

Leveraging ITIL and Agile principles and guidelines, we can help develop critical service roadmaps and project portfolios to establish and support healthy service management and delivery lifecycles.

Additionally, we can build bridges between business teams, technology service delivery, and service partners via business analysis interventions and RFP engagement within tactical and operational planning cycles.

Security Programs and Operations can be supported via process development as well as automated work-flow and orchestration to optimize your teams ability to monitor, manage, and respond to incidents.

 

Managed IT Services

Accessibility, productivity, security…everywhere

RiveraDojo offers over 20 years of hands-on experience in all areas of IT service management and delivery.  We specialize in transitioning small businesses to cloud-based services such as Azure/Microsoft 365, AWS, and Salesforce to reduce overhead and increase scalability; often at a cost per user or a fraction of the total service subscription cost.  

Our managed service solutions include cybersecurity program, critical production services integration, and automated mitigation features. All of which enable small businesses to operate in a secure and resilient manner with minimal "on-premise" impact and related costs.

Added value includes the ability to seamlessly support increased remote working scenarios and compliance. Critical access and security features such as single-sign on, multi-factor authentication, and automated conditional access policies are included in every managed service deployment.

Are you there yet?

Cloud technology platforms support high performance at a low-cost.

Cloud platforms allow businesses to focus more of their time and money on generating new and recurring business. Most platforms support the ability to limit expenses to the people actually using the system (subscription), or even better, pay only when you use it.

This flexibility not only reduces related investment, it also allows businesses to outsource disaster recovery and other related risks.

RiveraDojo has been working with cloud platforms well before they became popular, we take pride in our ability to partner with business in every aspect of cloud service management from cloud strategy, to solution architecture and security, as well as operational support.

We can help you plan your migration and establish integrations that enable secure access and transactions across all of your critical business systems.

Some of our related services

  • Cloud Strategy and Solution Architecture

    • Establish and execute technology roadmaps

    • Establish and integrate Security Program and Compliance (PII, PCI-DSS, FERPA, HIPAA)

    • Design and deploy platform governance cloud adoption frameworks

      • AWS and Azure Landing Zones

      • Policy-based compliance and deployment automation support (DevOps)

  • Cloud Productivity & Collaboration

    • Microsoft Office 365 (Outlook, OneDrive, SharePoint)

    • GSuite (GMail, Google Docs)

    • Microsoft Teams & Slack

  • Hybrid Solutions and Cloud Disaster Recovery/Business Continuity

    • Integrate on-premises and cloud systems

    • Establish resilient cloud DRS/BC operations and accessibility

  • Migration and Integrations

    • Data integrations across systems (API, REST, SOAP, OData)

    • Third-party Applications (eSignature, Zoom, etc,)

  • Cloud Platform Specializations

    • Microsoft Azure

    • Amazon Web Services (AWS)

    • Google Cloud

Relationship Management

Get a 360 degree view of your customers, suppliers, and partners

Whether your customer is a business, consumer, student, or constituent, it is critical to thoughtfully manage every experience that contributes to the relationship.

RiveraDojo specializes in helping small businesses understand the personas and journeys across every aspect of the sales, service, and business lifecycle.

We provide in-depth business analysis with every implementation, identifying what needs to happen when and who needs to know about it, establishing a 360 degree view with respect to customer, suppliers, and partners.

Behind the lines, we partner with marketing, sales, service, and accounting teams to establish inclusive processes leveraging the best Salesforce services and integration solutions available.  

We don’t just deploy Salesforce, we build partnerships that benefit from our managed service solutions including flexible Salesforce support and business analysis services to ensure positive adoption and continuous improvement after “Go-Live”.

Salesforce related Services

  • Force.com Platform Implementation

    • Sales Cloud

    • Service Cloud

    • Field Service Lightning

  • Sales, Marketing, and Service Enhancement Solutions

    • CPQ (Configure Price Quote)

    • Pardot (Marketing)

    • eSignature (DocuSign/Adobe)

    • Voice and Video Engagement (RingCentral, Dialpad, Vonage, ScreenMeet)

    • eMail and Cloud Storage Integration (Microsoft, AWS, Google)

    • eCommerce (Shopify, Amazon)

    • Social Collaboration and Media Engagement (Slack, Teams, Twitter, Facebook)

    • Security, Single Sign-On and Multi-Factor Authentication

    • Other Popular Integrations

      • Quickbooks, Mailchimp, Klaviyo

  • Specialized Vertical Solutions

    • B2C/B2B

    • Non-Profit/Foundations

    • K-12/Higher Ed

Transition to Remote Work

Make your office...anywhere.

The nature of technology is increasingly virtual.  The explosion of "cloud" technology is rapidly taking productivity off premise and making it available anywhere you can get internet access.

This is huge for small businesses and NGOs who want (or need) to transition to remote working scenarios or expand their business reach.

Let us help your business think outside of the office building. We specialize in turn-key cloud productivity solutions via Microsoft 365 or G Suite as well as virtual collaboration scenarios leveraging Microsoft Teams, Google Hangouts, and Zoom. These services can be upgraded to include voice calling options and endpoint deployment (phone/headset) and/or cybersecurity program and compliance policy integration and automation.

 

Virtual Training & Coaching

Cultivate resilient, human-centered teams…

We provide training that meets you where you are and focuses on human-centered support for the experiences your company manages.

We can partner with your team to produce introductory training and process specific tutorials for managed services.

We can also help develop your leadership professionals and teams in critical and increasingly valuable areas such as equity and inclusion, mindfulness and resiliency, strengths-based, and emotional intelligence.

Partner & Gap Services

Increase your capacity and passive revenue

Whether you’re a Salesforce, Microsoft, or AWS Partner, competitiveness requires capacity. Capacity drives your ability to level-up within partnerships, establish new business relationships, and nurture existing relationships.

Simply put, RiveraDojo can help you take on more projects or expedite completion of existing projects. We can schedule kick-offs with your CSM and client within 2 business days of related contract execution.

We work closely with your CSMs, incorporating business analysis to identify new value propositions within every project we manage. We can operate from your templates, or help you templatize your processes.

From kick-off to post-production support, RiveraDojo can provide increased capacity for a percentage of your existing rates. You only pay for the projects we take on, allowing you to complete more projects, get more client ratings, and generate passive revenue.

Specialized Services

  • Implementation Projects

    • Salesforce Platform (Sales Cloud, Service Cloud, Field Service Lightning)

    • Public Cloud Platforms (Microsoft Office 365/Azure, AWS, Google Cloud/GSuite)

  • Optimization & Integrations

    • Single Sign-On (SSO), Multi-factor Authentication (MFA)

    • Accounting/ERP (QuickBooks)

    • VoIP (RingCentral, Dialpad, etc.), Files & Collaboration (GSuite, Office 365, Slack, MS Teams)

    • eSignature (DocuSign, Adobe)

  • Cloud Strategic Planning & Governance

    • Security Program Audit/Establishment

    • Governance & Operations (Change Control, Incident Response, Service Desk)

  • Training & Operational Support

    • End user and Train the Trainer

    • Administrator & Developer support for Salesforce and Cloud Platforms

  • Project Management & Business Analysis

    • Client/Project support